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General Conditions of Sale - CGV - and General Conditions of Use - CGU - of the site www.moodlightstudio.com

 

Use of the moodlightstudio.com Site and purchases of products offered on moodlightstudio.com are subject to these General Terms and Conditions of Sale and Use of the Site. By using the moodlightstudio.com Site, you acknowledge having read, understood and accepted without reservation these General Conditions of Sale and Use. You are thus bound by these General Conditions of Sale and Use which you are required to respect. Use of the moodlightstudio.com Site also constitutes acceptance of the Site's policy on security and confidentiality see Security and Confidentiality Policy. Moodlight Studio may update these General Terms and Conditions of Sale and Use at any time. By continuing to use the Site after any changes, you agree to respect the General Conditions of Sale and Use and to acknowledge the Security and Confidentiality Policy. You can read the current version of the General Terms and Conditions of Sale and Use at any time by clicking on the "GTC / GTC" link in the footer of the site.

 

1 - ACCEPTANCE OF CONDITIONS

 

Each time an order is placed on the moodlightstudio.com site, you will be asked to confirm your acceptance of these General Conditions of Sale in force on the date of placing your order.

The applicable General Conditions of Sale are those in force on the date of the order. The customer acknowledges having read at the time of placing the order, the specific conditions of sale stated and expressly declares to accept them without reservation. The validation of the General Conditions of sale, payment and sending of an order confirmation to the customer constitute proof of the conclusion of a contract between Moodlight Studio and the Customer.

Moodlight Studio reserves the right to modify these General Conditions of Sale and General Conditions of Use. Any new version of these will be notified to the Customer on the Site, it being up to the Customer to take note of them. The online version of these General Conditions of Sale and Use on the Site shall prevail, where applicable, over any other version of said General Conditions of Sale and Use, with the exception, in accordance with common law, of modifications which would have occurred after an order from the Customer and which the Customer declares to accept without restriction or reservations.

 

2 - PRODUCTS

 

The information, characteristics, photographs and graphics presented on the sites or in the e-mails sent by Moodlight Studio are only indicative. In particular, the difference in perception of shapes and colors between the photographs or graphics presented and the products cannot engage the responsibility of Moodlight Studio. Moodlight Studio does everything possible to ensure that the photographic representation of the products on the moodlightstudio.com site is as accurate as possible. However, it is possible that the perception of the product (s) does not fully correspond to the products. The products are presented in photographs sometimes with other products. The description will mention what is or is not part of the product.

Moodlight Studio will not incur any responsibility for any indirect damages as a result of the present, including in particular for an operating loss, loss of profit, loss of opportunity, damages or costs, which could arise as a result of the purchase. some products. Moodlight Studio cannot be held responsible for any loss of data, files or damage defined in the previous paragraph.

 

3 - ORDER TERMS

 

The moodlightstudio.com site makes it possible to order a selection of products immediately online via the Internet for delivery to mainland France, the island of Corsica included and the French Overseas Departments, the Principality of Monaco, Switzerland, Liechtenstein, in the European Union, in Germany with the exception of the Territory of Büsingen and the Island of Helgoland, in Belgium, Luxembourg, the Netherlands, Austria, Denmark with the exception of the Faroe Islands and Greenland, in Spain except Canary Islands, Ceuta and Melilla, in Finland except Aland Islands, in Italy except Campione d'Italie, Livigno, San Marino and the Vatican, the United Kingdom in the except Jersey, Guernsey, Isle of Man and Gibraltar, Greece except Mount Athos, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia and Czech republic. See Delivery Zones.

 

4 - AVAILABILITY

 

Moodlight Studio undertakes to honor orders received only within the limits of available stocks of the products. In the absence of availability of the product (s), Moodlight Studio undertakes to inform the Customer as soon as possible.

Availability may vary within the same day depending on the level of sales. Moodlight Studio updates availability very frequently, but cannot be held responsible if the stock is no longer the same as indicated. More precise information can be given to the Customer by e-mail.

Product availability is mentioned on the page of each product and in the basket summary.

moodlightstudio.com displays 3 availability information:

- At home within 2 to 5 working days: the product is available in our stock, it will be delivered to you within the time indicated.

- At home under "4 to 6 weeks": the product is made to order, the deadline is as many weeks as indicated, example 4 to 6 weeks.

These deadlines are from the date of payment validation on the moodlightstudio.com site.

In the event that the ordered product is unavailable, Moodlight Studio's Customer Service will contact the customer by email or telephone to inform him of the delivery times.

Product offers and prices on the moodlightstudio.com site are valid as long as they are visible on the site, while stocks last. Exceptionally, errors or modifications may exist, in particular in the case of simultaneous orders of the same product by several customers. In the event that a product is unavailable after placing your order, we will inform you by email or telephone as soon as possible, offering you either to order another item presented on the moodlightstudio.com site as a replacement, or to wait for restocking, or to cancel your order. If you choose to cancel your order, you will be immediately refunded if your bank account has been debited.

Moodlight Studio informs its Customers that these shipping times do not include Saturdays, Sundays and holidays.

moodlightstudio.com does not incur any responsibility in the event of out of stock or unavailability of products. moodlightstudio.com reserves the right to change the items offered on its site at any time and without notice.

 

5 - ORDER FINALIZATION

 

At any time, you can:

- add products to your selection by clicking on "add to cart",

- consult the selected products, by clicking on "basket",

- modify your selection by clicking on "continue my purchases" or by adjusting the quantities as appropriate.

You must verify the accuracy of your selection before confirming your order. While every effort is made to ensure that the color and pattern whose photos are displayed on the cleojoffre.com site are faithful to the original products, variations may, however, occur, in particular due to the craftsmanship for certain products, but also because of the technical limitations of color rendering on your computer equipment. Consequently, Moodlight Studio cannot be held responsible for errors or inaccuracies in the photographs or graphic representations of the products appearing on the moodlightstudio.com site. If you have any questions about the products, you can of course contact our Customer Service.

Any order by Internet presupposes that you provide exact and complete information at the time of said order. The information requested will relate to: title, name, first names, telephone numbers, email address, billing and delivery addresses.

During the ordering process, you are invited to "Choose a delivery method". You are also asked to accept all of these General Conditions of Sale and Use and the Privacy Policy of the moodlightstudio site. com. You are then invited to "Choose a payment method". You can pay with a Paypal account or choose to enter your bank details. Once complete, your order is sent for processing. You can only modify or cancel it by contacting customer service by email.

Moodlight Studio reserves the right not to accept an order from a customer with whom it is in dispute for a previous order, or if the company reasonably believes that this customer has violated these General Conditions or that he has committed in fraudulent activity, or for any other legitimate reason.

A summary of your order will be sent to you by email. The acknowledgment of receipt will include the description of the selected products, the quantity, the price and the amount of shipping costs.

 

6 - PRICES & PAYMENT

 

Moodlight Studio accepts payments by Credit Card and Paypal.

Moodlight Studio informs its customers that the information transmitted related to payments by credit card is not carried out under any circumstances on our servers, but directly from their bank to our bank via the Paypal server. Your banking information does not pass through any intermediary and is in no case stored with our technical service provider. This is also why they will be requested for each new transaction on our site.

The prices of the products displayed on moodlightstudio.com are indicated in euros, all taxes included. The amount of your order includes the delivery costs according to the "delivery method" option chosen. Moodlight Studio reserves the right to modify the price of the products offered on the moodlight Studio site at any time and without notice. The products are invoiced on the basis of the prices displayed on the Moodlight Studio site at the time of placing your order, subject to the availability of the products ordered at that time.

All orders are payable in euros. Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or down payment. No cash on delivery will be accepted.

Moodlight Studio takes the security of payments and the privacy of the information you give it very seriously. Purchases are made in an encrypted and secure manner. The payment solutions adopted by moodlightstudio.com are 100% secure. Payment security is based on merchant authentication, confidentiality and the integrity of exchanges.

For any transaction, the Customer will indicate the number appearing on the front of his card, the expiration date of his card and the cryptogram appearing on the back of his card (last three digits).

 

The shipment of your order only takes place after verification of your payment method and receipt of the debit authorization from your card, acceptance of payment via Paypal.

Our prices are displayed All Taxes included for orders to countries of the European Union.

 

7 - RESERVE OF OWNERSHIP

 

Moodlight Studio retains full and entire ownership of all items ordered until full payment of the price by the Customer. On the other hand, you assume the risks, in particular of loss, theft or deterioration, concerning the delivered products and this on the effective date of delivery.

 

8 - DELIVERY

 

Moodlight Studio offers delivery in Metropolitan France from 200 € of purchases, by Colissimo.

The products are shipped to the delivery address you provided.

For reasons, in particular of security, Moodlight Studio will not process any order for which a poste restante, a post office box, a university residence address or a Cedex address is provided.

8-1 - Participation in transport costs: Delivery costs in mainland France are free from € 200 of purchases by Colissimo for non-bulky packages.

Standard Colissimo delivery up to 30 kg: Deliveries are made within 48 hours from Monday to Saturday morning, except on public holidays. Your order will be delivered to you against signature at the delivery address indicated on the order form. In case of absence during delivery, a calling card is left to you so that you can pick up your package at the nearest post office. The packages are kept pending at the Post Office for 15 calendar days. In the event of non-withdrawal within the time limits set by the carrier, the products will be returned to Moodlight Studio.

When ordering, you must ensure that you fill in the access conditions for the place of delivery, code, building, floor, etc. as well as a telephone number where you are most easily reachable.

8-2 - Shipping times: Orders placed online via the moodlightstudio.com site are collected every day from Monday to Friday, except on public holidays. Moodlight Studio takes care to process and ship the same day any order placed before 5 p.m., however the processing and preparation time of an order may be extended depending on the items and last 1 working day. Upon receipt of the shipping confirmation email, the Customer can take into account the deadlines of the announced carriers.

Moodlight Studio informs its Customers that these shipping times do not include Saturdays, Sundays and holidays.

8-3 - Packaging: The products shipped by Moodlight Studio are packaged in such a way as to respect the transport standards in force, and to ensure optimum protection of the products during their delivery. The Customer is asked to comply with these same standards when returning a product, whether for after-sales service, or when returning for convenience. In the event of a product return, if we find that the product returns damaged due to insufficient quality packaging, Moodlight Studio may decide to only partially reimburse the product or to refuse to reimburse it if this is not possible. of resale as is.

8-4 - Delivery problems: Moodlight Studio cannot be held responsible for delays in delivery due to errors or disturbances attributable to carriers, including in the event of a total or partial strike, in particular of the postal services and means of transport and - or communications.

Any defect or delay in delivery exceeding eight - 8 - working days must be reported to our Customer Service as soon as possible. Any complaint formulated beyond fourteen - 14 - calendar days after the date of receipt of your order cannot be taken into account.

You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reserves accompanied by your signature, any anomalies noted, open package, damaged product, etc.

In the event of a delivery delay of more than 7 working days, if the product has not been shipped, the Customer may denounce the order by registered letter with acknowledgment of receipt and request the reimbursement of his order. If the item was shipped before receipt of the order cancellation for a delivery delay of more than 8 days, Moodlight Studio will refund the item and the shipping and return charges, upon receipt of the item. here, complete, in its original condition and packaging.

In the event of a delay in delivery compared to the deadlines announced by the carriers, the Customer must first contact his distribution office in the case of La Poste, to find out whether the package is not pending. If necessary, the Customer can contact Moodlight Studio by email to open a dispute or investigation file to search for the package.

Sometimes packages are lost by carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days of receipt of the shipping notice from Moodlight Studio. Under these conditions, Moodlight Studio is responsible for making the necessary complaints to the carrier concerned. Once the complaint and the opening of an investigation have been made, it may take 3 to 4 weeks to receive a return from the carrier.

If the package is found, it will be immediately forwarded to the Customer's home. In the event that the package was not found, the Customer may then request the return of the same product (within the time limits of availability), at Moodlight Studio's expense, or a refund of the amount paid. If the product (s) ordered were no longer available at that time, Moodlight Studio will reimburse the amount of the products affected by the loss of the carrier.

8-5 - Damaged packages: The Customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in the event of partial or total deterioration. In the absence of reservation, the product is deemed to have been accepted by the Customer and cannot be the subject of any dispute concerning its delivery.

 

9 - RETURN - EXCHANGE - REFUND

 

You have 15 calendar days from receipt of your order to notify us of your intention to return an item and the reason for this return. Once we have assigned you a return authorization number, you must return the affected items to us within a few days.

Returned products must be in their original condition and packaging, accompanied by their purchase invoice or a copy in the event of a partial return. All products on the site can be returned, with the exception of products ordered which have been personalized at the customer's request. These items cannot be returned for an exchange or a refund.

Returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used, nor have undergone any deterioration, however minimal and in a state of perfect and undeniable cleanliness. Any product damaged, incomplete, or whose original packaging is damaged, will not be refunded or exchanged. You will be notified by email upon receipt of the product.

The return of a product, in the event of an exchange or refund request, is the responsibility of the customer.

In the event of a refund request made under the right of withdrawal, the delivery costs of the initial order billed by Moodlight Studio will be refunded to you. We thank you for contacting Amaury Lonchamp by email studiomoodlight@gmail.com who will register your request and send you a return number. You can then return your package to the following address:

Moodlight Studio- 56 c rue Charles Edouard Guillaume

In the case of an exchange, the return costs are the responsibility of the customer, the delivery costs of the new shipment are also the responsibility of the customer.

In the event of a refund request, Moodlight Studio will take the necessary steps to ensure a refund within 2 to 3 working days following receipt of the returned products via the payment method chosen by the customer when paying for his order.

 

10 - INTELLECTUAL PROPERTY

 

All the elements, designs, models, illustrations, images, soundtracks, texts, logos, brands, etc. constituting the moodlightstudio.com site are reserved under copyright as well as intellectual property rights and for the whole world. With the exception of the exceptions expressly provided for in these General Conditions of Sale and Use, you are prohibited from reproducing in whole or in part, by any means whatsoever, from distributing, publishing, transmitting, modifying or sell all or part of the content of the moodlightstudio.com site, or create derivative works from it. Any total or partial reproduction of the Moodlight Studio catalog, any distribution, transmission, modification or use without the express agreement of Moodlight Studio, for any reason whatsoever, is prohibited.

As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes an infringement and is sanctioned under Intellectual Property without prior authorization from Moodlight Studio.

 

11 - LINKS

 

The moodlightstudio.com site may contain links to third party sites not published or controlled by Moodlight Studio. Such links are provided for convenience only; they cannot and must not be interpreted as an express or implicit endorsement of these sites, their content or any product or service offered there. Anyone with a website wishing to place a link to the moodlightstudio.com website on their site must request permission from Moodlight Studio. An authorization given by Moodlight Studio will in no way constitute an implicit affiliation agreement and will in no case be given definitively. Upon request from Moodlight Studio, this link must be removed.

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